Reputation Management- Generating Effective Online Reviews and Managing Bad Reviews

We are excited to have Tiffany Wuebben back with us today to talk about how dentistry is evolving and what the future looks like! We are seeing more doctors owning multiple practices, which means supporting patients and practices in a larger way. We need to support our teams with the language of leadership, empowerment and self ownership to be able to grow, gain and continue to succeed; all while expanding! Let's build practices to thrive, not just survive. As the Founder and CEO of The Hygienepreneur, Tiffany Wuebben, RDH is a published Author and speaker and is dedicated to serving the dental community in a big way. Tiffany’s influence empowers the dental team to practice with an “ownership attitude” which leads to better clinical outcomes, higher case acceptance and more productivity for the practice. This solid base starts with mentorship, education and training.  Her book, Hygienepreneur: The Dental Hygienist’s Guide to Achieving Career Success & Personal Transformation, outlines twenty-five key lessons for becoming the ultimate dental hygienist, one who provides the highest level of patient care, contributes significantly to practice revenue and gains new insights into mastering their destiny. With 30 years of dental experience, Tiffany is vested in practice and patient success through the growth and support of a highly profitable hygiene department. She has a unique passion for the field of dentistry and believes in giving back to the profession that has given so much to her.

We are excited to have Dr. Natanya Brown with us today to talk about processing our feelings productively. We have a tendency to distract ourselves from our own lives and from our feelings, which essentially makes it harder for us to show up in the ways that we really want to and in the most meaningful ways.  This impacts how we show up for our patients and practices, our marriages or close relationships, and most importantly how we show up for ourselves.  Dr. Natanya Brown is a board certified endodontist (with training from Tufts, Harvard, and the Univ. of Illinois at Chicago) as well as a certified life and weight loss coach (with training from The Life Coach School). Tapping into the power of mindfulness and coaching, she helps dentists decrease overwhelm, prioritize their personal goals, and create more joy in their lives. Her process has helped countless individuals decrease symptoms of burnout by equipping them with the ability to process stress productively and feel confident making choices so they live with intention. Dr. Natanya regularly presents on the topics of health, wellness and burnout to various dental organizations and is the host of The Life Coaching For Dentists Podcast.

Dr. William Moorehead is with us today to talk about adding IV moderate sedation to your practice, and how it can improve your productivity and bottom line. IV moderate sedation is used in only a small percentages of dental practices, and Dr. Moorehead sees the success those practices are having because of it. Think about how many people avoid going to the dentist becuase of their fears. What if you added the option of IV moderate sedation to your practice, to help ease these patients fears? Your practice could really thrive because of this option!   Dr. Moorhead has practiced family and sedation dentistry in Flemingsburg, Kentucky for over 30 years. He has served as President of the Blue Grass Dental Society in Lexington, Kentucky, and President of the Kentucky Dental Association. Dr. Moorhead has received Fellowships from the Dental Organization for Conscious Sedation, the Pierre Fauchard Academy, the International College of Dentists and the American College of Dentists. He is a member of the American Dental Society of Anesthesiology, American Dental Association, Kentucky Dental Association and the Blue Grass Dental Society. Dr. Moorhead has been developing systems to overcome the challenging issues of staff absenteeism, turnover, lack of quick and adequate training, and high overhead, and has thoroughly documented these systems for other dentists to use.  In some circles, he is known as Dr. Checklist.  He speaks on topics related to clinical efficiency, dental anesthesia and sedation, dental technology, medical emergencies, and leadership.  He also co-teaches a 90 hour course on moderate IV sedation.

Today we are talking with Ella Mullokandova about leading your team towards effectiveness and success. As practice owners, it's so important to create an environment and atmosphere for our team members to be able to come to work with passion and love for what they're doing; which ultimately helps you grow the business organically.    Ella brings two decades of expertise as a dental hygienist and a restorative dental partner. She is passionate about fostering long term relationships with people and providing the most comprehensive, quality dental care possible. Her passion for optimizing patient care and practice growth inspired her to co-found Converge Dental, where she shares an organized, systematic approach to improved patient care and practice profitability.   Ella Mullokandova, RDH, BSDH Convergedental.com

Marla Merritt is with us today to speak on Treatment Acceptance among our patients. How do we maximize treatment acceptance to better our practice? Marla is the VP of Strategic Partnerships for OrthoFi where she coordinates a broad range of company growth initiatives through strategic affiliations. Marla is known for her passionate and high-energy approach to leadership, marketing, and relationships with customers and partners. Marla joined OrthoFi’s Executive Leadership Team in 2020. Prior to joining OrthoFi, Marla was CMO for OrthoBanc LLC where she lead the marketing, sales, training, and customer support teams. During her tenure there, OrthoBanc received 5 consecutive mentions on the Inc 5000 Fastest Growing Companies list and Marla won both the Exhibitor Magazines Sizzle award and the coveted Tradeshow Marketing All-Star award for her creativity in creating memorable exhibit spaces for industry meetings. Marla takes every opportunity to empower those around her and continually looks for ways to improve herself. Marla has raised 4 daughters and has 5 grandkids. She enjoys traveling with her husband, and game nights with family and friends.

We are excited to have Tiffany Wuebben with us today to talk about building a hygiene practice, within a practice. We are diving into the importance of supporting and teaching the hygiene team and empoweing leadership tp be hygiene driven.  As the Founder and CEO of The Hygienepreneur, Tiffany Wuebben, RDH is a published Author and speaker and is dedicated to serving the dental community in a big way. Tiffany’s influence empowers the dental team to practice with an “ownership attitude” which leads to better clinical outcomes, higher case acceptance and more productivity for the practice. This solid base starts with mentorship, education and training. Her book, Hygienepreneur: The Dental Hygienist’s Guide to Achieving Career Success and Personal Transformation, outlines twenty-five key lessons for becoming the ultimate dental hygienist, one who provides the highest level of patient care, contributes significantly to practice revenue and gains new insights into mastering their destiny. With 30 years of dental experience, Tiffany is vested in practice and patient success through the growth and support of a highly profitable hygiene department. She has a unique passion for the field of dentistry and believes in giving back to the profession that has given so much to her. Click the link below for a free download of Tiffany's book! http://bit.ly/42sQrwG

We have two wonderful guests today, Dr. Erica Zolnierczyk and Joy Lantz with Mini Sproutz! Today we are talking about childhood development related to dentistry and this is such an important topic that we should all be well aware of in the dentistry field! Joy Lantz has over 25 years of experience in the dental field with a background in dental hygiene.  She serves on the Board of Directors of the IAOM, and joined the team at Inspire Dental Wellness in 2020. Joy is a speaker, course presenter, and owner of Level Up Myo, specializing in educating colleagues about advanced myofunctional concepts and business development.  Dr. Erica Zolnierczyk (“Dr. Erica”) has been practicing General Dentistry with a focus on facial growth and airway development, tongue ties, and TMJ disorders for over 10 years. Her passion for finding the root cause of dental problems started with her own experiences of years of TMJ, headache problems, and dental issues.  She is committed to helping people with the most important human functions: nasal breathing and sleep, which can help prevent a lifetime of medical interventions and compromised quality of life. minisproutz.com  

Unlock your business's full potential and achieve optimal performance with Glenda Acevedo, the renowned Documentologist. As a Certified Systems Management Consultant, Glenda empowers professionals to streamline their operations through efficient and well-documented business systems. Adopting a systems-driven approach can unlock many benefits, including heightened productivity, increased business value, and the freedom to focus on strategic initiatives. Leveraging Glenda's expertise in systems management, along with her extensive background in employee training, program design and implementation, and customer education, Glenda becomes an invaluable asset for businesses seeking growth and success. With nearly three decades of experience in a Fortune 500 company, Glenda is a seasoned professional adept at fostering partnerships, expanding networks, and driving informed buying decisions.

A lot of things distract us every single day. It's so important to be intentional to understand how distracted we really are. Are you taking any time during your day to just sit back and reset? Samantha Jones is with us today to talk about Traction vs. Distraction. Samantha Jones began her career in dentistry at the age of 16, cultivating her skills in and passion for communication and relationship-building over three decades.  By her 20s, she transitioned into a dental practice manager role, focusing on administrative strategies to develop practices and teams. Sam co-founded Compass Dental Practice Solutions, offering support, knowledge, and strategies that contributed to her own success. Simultaneously, she served as the Chief Operations Officer for a small dental group, where she developed administrative and clinical systems now utilized in hundreds of practices across the country. This experience provided invaluable insight into the challenges dental teams face today. Specializing in helping owners transform their solo practices into thriving multi-practice entities, Sam recognized that distractions and unclear direction were often the root causes of challenges. Intrigued by the behaviors driving these issues, she obtained an Applied Neuroscience certification to gain a deeper understanding of brain functions and their influence on everyday interactions. Her company, Cre8wise Movement, is dedicated to using evidence-based brain science to facilitate insights, direction, and progress in professionals' lives and businesses. Samantha has earned a reputation as an influencer and thought leader in intentional communication, dental business operations, relationship building, team development, and empowering leaders.

We are all familiar with the term "Operating System" as it relates to our phones and computers, the things that run in the background that makes everything run and act as a cohesive whole. But, what about the business operating system? It's what is running in the background to help create a really cohesive company. This operating system makes sure that all the different departments within your practice are acting as a whole and working for your vision, mission and values. Josey Sewell is with us today to share more on operating systems and why you need one! Josey is a DEO Partner and the Co-Founder of DEO MAP, the first business operating system built specifically for growing dental companies. An RDH, with 15+ years of experience, she has held many executive roles including COO of a rapid-growth, multi-location dental group. With 10k direct coaching and facilitation hours, she is a sought-after expert and speaker. Having spearheaded DEO MAP,’s creation Josey is leading its charge, with big impacts on the dental groups that implement it – higher staff retention, aligned operations, lean systems, and more all resulting in happy healthy teams, increased profitability, and growth. Many dental entrepreneurs are already singing DEO MAP’s praises and with more using it every day, Josey believes it can revolutionize the industry.