Why Insurance Needs a Human-Centric Digital Transformation | Ema Roloff (Roloff Consulting)

In this episode of 'Humans in the Loop,' our host, Olle, interviews Ema Roloff, a digital strategist, keynote speaker, and influencer, about the insurance industry's challenges and changes. They delve into problems such as the workforce gap, legacy systems, and market demands like climate change and cyber threats. They discuss how technology, including AI, can assist in tackling these issues, balancing innovation with the need to keep a human-first approach. Emma also shares insights into her background and the importance of a solid technological foundation for companies.00:00 Introduction to Today's Influential Guest 00:30 Emma Roloff's Background and Expertise02:37 Challenges in the Insurance Industry 03:10 Workforce Gap in Insurance 07:06 Technology and AI in Insurance 14:59 Legacy Systems and Modernization 20:30 Market Demands and Predictive Solutions 29:59 Advice for Executives and Future Outlook 35:13 Conclusion and Final Thoughts

Join us as we sit down with Victoria Sakal and Ainesh Ravi from Wonder, who share their insights on "Humans in the Loop" (HITL). Ainesh transitioned from American Express to co-founding Wonder, a company that merges AI and human expertise to revolutionize traditional desk research. Victoria joined Wonder at a pivotal moment in AI evolution, emphasizing how this combination empowers clients to make faster, more informed decisions.We discuss the importance of human oversight in AI applications, illustrating how a balanced approach can simplify decision-making and elevate efficiency. Our conversation delves into real-world scenarios and how Wonder achieved significant strides by upskilling employees and fostering a culture of continuous learning and innovation.This episode highlights the critical role humans play in supervising AI to prevent data inaccuracies and ensure reliable outcomes. Tune in to understand how integrating AI with human oversight can lead to groundbreaking advancements and a future where technology and humanity thrive together.Get in touch with Viktora and Ainesh:Ainesh Ravi, VP Product, [email protected], https://www.linkedin.com/in/aineshravi/ Victoria Sakal, Head of Growth, [email protected], https://www.linkedin.com/in/victoriasakal/

You have heard of the entrepreneurs, but have you heard of the intrapreneurs?Ever wondered why large companies struggle to innovate as disruptively as startups? This episode of Humans in the loop offers an insightful conversation with Albert Bengtson, co-author of "Principles of the Intrapreneurial Capital." Albert sheds light on the critical importance of nurturing intrapreneurs within organizations and fostering a collaborative, learning-oriented culture. Discover why established companies need more than just good ideas—they need the right environment to let those ideas flourish.Albert Bengtson also tackles the significant challenges that large corporations face in sustaining long-term innovation. From the need for supportive governance structures to the importance of creating a psychologically safe environment, he covers the key elements that can either drive or hinder progress. Learn how risk-averse management styles can stymie innovation and why companies must look beyond improving existing processes to genuinely disruptive change.Finally, we explore the stark contrasts between the dynamic world of startups and the stable ecosystems of large incumbents. Albert shares his views on how startups prioritize immediate financial needs and thrive on fast iteration, as opposed to the budget-driven operations of larger firms. He also highlights influential readings that have shaped his perspective, ultimately concluding that true passion is the cornerstone of successful intrapreneurship. Tune in for actionable insights and inspiration to lead and innovate in today’s ever-evolving business landscape.

In this episode of Humans in the Loop, Rik Chomko, CEO and founder of InRule, delves into the complexities of decision-making in the fast-paced realm of technology and AI. The discussion focuses on the essential strategies of orchestrating, acting on, and governing AI and rule-based decisions, emphasizing the balance between declarative and non-declarative reasoning within AI frameworks.During the interview, Chomko highlights the challenges businesses face when they dive into decision-making without a comprehensive overview, particularly in contexts such as loan underwriting.Furthermore, the discussion covers:Understanding the overarching objectives to avoid getting lost in the detailsThe need for businesses to step back and consider their goalsMigration from legacy systems to modern technologyThe need for a strategic approach rather than just lifting and shifting to new platformsAlignment between broader business processes and the company's workflow and decision-making capabilitiesIs Rik a tea or coffee drinker when he has to make tough decisions?Overall, Chomko's insights provide a roadmap for businesses to navigate the complex landscape of AI and decision-making, focusing on integrating solid rule-based systems and adaptable AI to ensure robust, efficient, and effective operational processes.Join us for a thought-provoking conversation where Rik shares his insights and extensive experience.

We're launching into 2024 with the wisdom of  Jim Wilt, who brings to light the ghostly world of legacy systems that haunt our industry. With his rich history as a chief architect and CTO, Jim regales us with tales from the front lines, ranging from his bewildering Burroughs (now Unisys) legacy code encounters to how generative AI might be the herald of a new era for these ancient digital beasts.As we peel away the mystery of outdated systems, we delve into the gritty realities faced by the developers who wrestle with them daily. Jim and I dissect the value of raw insights from forums against the more polished Net Promoter Scores, and how these candid feedback loops can reshape the future of our technological infrastructure. We confront the lurking shadows of security vulnerabilities and examine the delicate dance between financial prudence and the urgent need for innovation, all through a lens that insists on transparency for the sake of our shareholders' peace of mind.Wrapping up this deep dive, Jim shares a visionary perspective on the importance of recognizing and empowering the unsung heroes of our tech world—those who proactively prevent system fires rather than just dousing the flames. We navigate through the tumultuous seas of retail, where sleek customer interfaces belie the legacy chaos churning beneath, and champion a strategy of incremental improvement that could save us from the siren call of wholesale system overhauls. Listen in for a compelling conversation that might just transform how you view the past, present, and future of your company's technological foundations.

What if you could unlock the secrets of enterprise architecture and its pivotal role in digital transformation? That's exactly what we're exploring today with our esteemed guest, Christer Berglund. As an experienced enterprise architect, Christer unravels the intricacy of his role, focusing particularly on the importance of maintaining a holistic company view and understanding the ripple effects of changes. We start off with a fun warm-up quiz that provides a sneak peek into Christer's digital preferences, setting the stage for an intriguing discussion on technology's influence across various industries. And for those intrigued by Christers insights, we delve into his enlightening article, "Demystifying the Enterprise Architect." We boldly venture into the world of emerging technologies - think machine learning, AI decisioning, and advanced analytics - and their seismic impact on present-day businesses. Amidst the challenges of modernizing legacy systems, we underscore the value of a digital native mindset in creating new business models. Christer shares firsthand how enterprise architecture can foster both synergy and scalability within organizations. We also examine the role of data sharing and decision automation in amplifying operational efficiency, with a special spotlight on the insurance industry. Join us for this comprehensive journey into the intersection of technology and business in the digital age.

Who is leading the AI race? What if we told you that the world of Artificial Intelligence is experiencing a race where Europe isn't even participating? Our expert guest this week is here to explain why, comparing the AI landscapes of North America, Asia, and Europe and revealing why the former two are leading the AI raceThis intriguing discussion is not just about the factors contributing to Europe's lag in AI advancements, such as the lack of private investors and an overly cautious regulatory environment, but also about the ramifications of winning or losing this race. We're talking about market shares, competitiveness, and national security, and our guest perfectly highlights these matters. So, join us, as we explore the global AI race and its far-reaching implications with our knowledgeable guest. Get ready to expand your understanding of AI and its global impact.This is an edited short version from the interview with Göran Lindsjö. The full episode is called "The global AI race: A Comprehensive analysis with Göran Lindsjö".

This is an edited short piece from the interview with Göran Lindsjö. The full episode is called "The global AI race: A Comprehensive analysis with Göran Lindsjö". _________Are you ready to redefine the boundaries of your understanding of AI leadership? Let's unravel the intricacies of AI knowledge, its application in diagnostics, optimization, and predictions, and how its use affects us as individuals, organizations, and in the political sphere. Our guest expert eloquently expresses concerns about the challenges our democratic systems face in keeping pace with the breathtaking speed of AI evolution. We explore whether this rapid pace of change generates fear, particularly the apprehension of job replacement.We engage in a thoughtful conversation about transitioning from automation to AI and how AI seems to be creating more jobs than it replaces. One striking idea we explore is that while AI won't replace humans, a human using AI will undoubtedly replace a human not using it. We also discuss the essential role of lifelong learning and adaptability in staying relevant in this dynamic AI-dominated landscape. Don't miss this insightful exploration of how AI is shaping our world and how to stay ahead in this ever-evolving field.

Göran Lindsjö, a celebrated AI expert with an extraordinary career, commands the spotlight in our latest podcast episode. He guides us on a captivating expedition into the world of artificial intelligence, its intersection with humans, and the intriguing roles we could play alongside machines come 2030. From his early beginnings at a small Swedish startup to becoming an advisor to international companies and public organizations, Göran presents a unique perspective on the extensive reach of AI.The conversation progresses into the heart of AI development, particularly shedding light on the hurdles the public sector faces, especially in Sweden. Amid the global AI race between North America and Asia, Göran probes how the European Union's regulations and the integrity of its people could be the game-changer. Exploring why Europe seems to trail behind other regions, he puts forth an intriguing proposition of the imminent convergence of the regions' paths in AI development.As we delve deeper, Göran underlines the sweeping potential impact of AI across diverse industries and regions. He highlights how generative AI could revolutionize professional efficiency and time management. The conversation underscores the importance of creating an AI ecosystem for effective deployment across multiple departments. Lastly, we navigate the pressing topic of AI ethics and potential misuse by authoritarian regimes and criminals, underscoring the importance of regulation. Join us to soak in Göran advice to business leaders on AI adoption and to hear about his dream podcast guests!

This is a slice from the interview with Tobias Sjölin, CTO at Boozt. The full episode is called "Exploring Build or Buy: Insights from e-commerce giant Boozt CTO Tobias Sjölin" ______________________We illustrate how commonly used tools like Excel are often misused as quick fixes for tasks that can be efficiently automated - an enlightening revelation for most!Indeed, Excel isn't the enemy here. As we discuss in the episode, it's the symptom of a much broader issue: the reliance on temporary solutions instead of using automation to permanently eliminate repetitive tasks. We also introduce the concept of 'democratic data', a system where all data is accessible through BI tools for everyone in a team. It's a goldmine of insights for those looking to harness the potential of automation and identify its application within their organization.