Heart in people and eyes on results | Laercio Albuquerque, VP of Cisco Latam Region

This Earth Day we celebrate the people behind #sustainability efforts at Cisco! In this episode of CX EMEA Unplugged, we meet Esther Roure Vila, Saumya Dubey, and Tiziano Canovai, and we find out how a surfer, a PhD student, and an avid camper brought their passion for sustainability to Cisco.

B sits down with Denise Lee, Cisco’s VP Engineering Sustainability Office, for a great chat on a wide range of sustainability topics, from circular design to embedding sustainability principles into business practices to achieving overall sustainability goals. This is also a great conversation for anyone looking to explore the diversity within sustainability roles that exist at companies like Cisco.

Join Dana Abrams, our Success Tracks Partner Go-to-Market Strategy Lead as she discusses Success Tracks and how partners benefit and monetize from CX Cloud, PX Cloud, APIs, and service creation only offered through Success Tracks.

With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. Tune in to hear The Internet Report hosts discuss how IT teams can navigate major spikes in demand and give customers the best possible digital experience, whether it’s Tax Day, Black Friday, or another high-traffic period. They’ll also unpack recent outages at companies including Apple and WhatsApp, and explore why a sudden reduction in page load times may indicate functional issues rather than true improvements to the customer’s digital experience. ——— CHAPTERS: 00:00 Intro 01:11 Navigating U.S. Tax Season and Spikes in Demand 06:37 Pulse Update: Outage Analysis 06:40 Apple Outage: App Store, TV+, and Music 13:35 WhatsApp, Other Meta Services Disrupted 15:04 Square Outage 17:19 Performance as a Cyber Indicator: XZ Utils 20:48 Panera Bread Outage 22:33 Ray AI Disruption 24:13 Outage Trends: By the Numbers 27:05 Get in Touch ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT: This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue? Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode you will get the chance to meet Dragan Marjanovic, Cisco Consulting Engineer! Tune in to discover more about Dragan's career path, his transition to life in Portugal, sharing the same Padel appreciation as our host Rodrigo, and many other insights.

In this episode, host Brandon Copeland is joined by Tanner Bechtel, Global Leader of Partner Solutions at ThousandEyes, where they deep dive into the intricacies of building a successful practice. From the initial conversations within your organization, to mitigating roadblocks along the way, this episode is packed with advice to ensure your success on this practice building journey. Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/ Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

In today’s episode, Scott Schell talks with Steve Dock from CX Partner Marketing to get a glimpse behind the scenes of the intensive, yet minimally disruptive rebrand efforts for the CX Partner Framework content and learning resources. For access to Blackbelt Trainings, please visit https://ebooks.cisco.com/story/your-cx-service-strategy/.

In this episode, Jaroslav Gawron, Ivan Shirshin and Rik Boven tell us 3 crazy stories. However, only 2 are true. Will you be able to find out which one is the fake one ?

The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of. Managing this complex ecosystem can be challenging. Unexpected issues may arise from seemingly insignificant components, surprising even the largest, most technologically sophisticated organizations. For example, in recent weeks, problems at third-party providers led to outages at McDonald’s and the Department of Motor Vehicles. Tune in to the episode to hear what happened and explore other incidents from the last couple of weeks. ——— CHAPTERS 00:00 Intro 01:09 Payment and Ordering Systems Cut Out at McDonald’s 04:36 Disruptions at the DMV 08:48 Cable Cut in West Africa 10:16 Another Fiber Cut, but With Layered Redundancy 14:12 PlayStation Network, GeForce Now Experience Issues 16:21 Get in Touch ——— For more insights, check out these links: - The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-mcdonalds-dmv-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse32_podcast - Explore the Africa undersea cable cut in the ThousandEyes platform (no login required): https://alxucgibmtsxarllvvybwfagzkvvlokf.share.thousandeyes.com/ ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue? Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

“Organizations are increasingly aware that they may not be as prepared as they should be for cyber incidents and are starting to understand the potential financial impact of downtime.” This was an eye-opening discussion with two of the best! Check out this awesome conversation with Randall and Larry, who joined From the Field to chat about importance of cybersecurity in today's business landscape, the challenges in cybersecurity including evolving threats and lack of correlation across platforms, and solutions for optimizing cloud environments and concerns about quick recovery from cyber incidents. During the conversation we explored the development of solutions that can correlate events from any platform and provide comprehensive attack vector analyses. Discussed solutions and efforts for optimizing cloud environments and providing lifecycle management and visibility, particularly in terms of operationalizing and minimizing impact on the organization. And considered the need for tools that can automate and maintain consistent policies across multiple clouds, reducing potential misconfigurations. Randall and Larry make several outstanding observations on the current state of security; There is a general level of confidence across different market segments, but there are still worries about visibility, workforce, and misconfigured tools; Challenges in cybersecurity related to including constantly evolving threats on core business and extended supply chains, such as dictionary attacks on VPNs, and the pressure on security teams from constantly playing "whack-a-mole"; Different teams with different toolsets, leading to a lack of correlation and integration across platforms; And, Cloud environments presenting challenges such as complex configurations and mismanagement, and the need for visibility, automation, and consistent policies.