Gain Grow Retain: B2B SaaS Customer Success podcast

Gain Grow Retain: B2B SaaS Customer Success

Gain Grow Retain

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

171 Episodes

  • Gain Grow Retain: B2B SaaS Customer Success podcast

    The 10 Customer Commandments w/ Megan Bowen

    40:56

    In today's episode, Jay and Jeff are joined by Megan Bowen. Megan is the COO and CCO of Refine Labs, and is here today to discuss her 10 Customer Commandments.Megan's post on The 10 Customer Commandments.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

    Utilizing Health Scores w/ Sean Fleming

    38:07

    Today Sean Fleming is on the show to discuss the complexity of health scores and how to keep them manageable and actionable.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

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  • Gain Grow Retain: B2B SaaS Customer Success podcast

    Creating More Brand Advocates w/ Gurdev Anand

    40:21

    Today Gurdev Anand is on the show to discuss mitigating churn and how to create brand affinity and engagement.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

    Enterprise Customer Success Without A Contract w/ Jacob Laufer

    40:05

    Today Jacob Laufer is on the show to discuss enterprise customer success without a contractIf you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

    Customer Success at Scale w/ Peter Armaly

    53:17

    This week Peter Armaly, Senior Director of Customer Success Enablement at Oracle, joins the show to discuss customer success at scale.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

    The Impact of Your Words w/ Linda Matthews

    40:59

    This week Linda Matthews, mentor and coach who does customer success freelance work, is here today to discuss communication and how your words are impactful.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

    SaaS as a Predominant Model for Business w/ Richard Owen

    43:58

    This week Richard Owen, Founder of OCX Coginition, joins the show to discuss SaaS, predictions, and customer success.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

    Digital Customer Success w/ Dan Steinman

    48:10

    This week Dan Steinman, Customer Success Evangelist at Gainsight, joins the show to discuss digital customer success.If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

    Ways to Engage Non-Responders w/ CS Leadership Office Hours

    41:48

    This week our topic is around engaging non-responders, structuring business reviews, and metrics to consider as part of your engagement strategy.A weekly segment:CS Leadership Office HoursEvery Thursday. 11:30am ET.https://lu.ma/CSLOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
  • Gain Grow Retain: B2B SaaS Customer Success podcast

    Driving Customer Engagement w/ CSM Office Hours

    26:02

    This week we are discussing ways to drive customer engagement.A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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