How CVS Health Is Using Agentic AI Twins to Transform Patient Experience

In this episode, Brian Lancaster, VP/CIO of Information Systems at Children’s Mercy Kansas City, joins the podcast to discuss building effective AI governance processes and measuring success as organizations adopt new technologies. He shares how innovation is improving operational efficiency and explores how healthcare leaders are reshaping the “front door” of healthcare to expand access and create a more seamless patient experience.

In this episode, Rajiv Pramanik, MD, CIO and CHIO at Contra Costa Health, joins the podcast to discuss leveraging automation and technology to drive cost efficiencies across healthcare operations. He shares insights on navigating regulatory changes, establishing effective governance structures, and aligning IT strategy with organizational goals in an increasingly complex healthcare environment.

In this episode, Gary Janchenko, D.Sc., Chief Information Officer at Central Ohio Primary Care, joins the podcast to discuss how AI-powered note-writing tools are helping reduce the burden of clinical documentation. He shares his perspective on using AI to reconnect clinicians with the meaningful aspects of their work, emphasizing that the technology is designed to support and empower healthcare professionals rather than replace them.

In this episode, Ryan Cameron, Executive Vice President, Chief Information & Innovation Officer, Children's Nebraska, shares how his team is leveraging AI, real-time data, and human-centered design to improve care delivery across pediatric settings. He discusses innovative initiatives ranging from school-based telehealth and Medicaid automation to command center technology and empowering clinicians to build their own digital solutions.

In this episode, Isaiah Nathaniel, CPHIMS, Senior Vice President & Chief Information Officer (SVP & CIO), Delaware Valley Community Health, Inc., shares his vision for using AI, interoperability, and digital health to strengthen care delivery for underserved communities. He discusses leading a major Epic implementation, reducing administrative burdens for clinicians, and building a more connected healthcare ecosystem centered on the patient.

In this episode, Scott MacLean, Senior Vice President and Chief Information Officer, MedStar Health, discusses the organization's Epic implementation, digital transformation strategy, and how AI, automation, and platform-based technology are shaping the future of patient care and operational efficiency.

In this episode, Sam Amirfar, MD, Senior Vice President & Chief Medical and Information Officer at The Brooklyn Hospital Center, shares how the organization is modernizing its IT infrastructure, implementing Epic, and exploring AI applications across clinical, operational, and financial workflows.

In this episode, Alda Mizaku, Chief AI Officer at Children’s National Hospital, joins the podcast to discuss expanding ambient documentation across the clinical environment and how AI education serves as the foundation for successful adoption. She also shares how these technologies can improve the patient experience while helping clinicians reduce administrative burden and focus more on care.

In this episode, Sri Narasimhan, VP of Enterprise Customer Experience and Insights at CVS Health, discusses how agentic AI twin simulations are enabling faster, more scalable, and more human-centered decision-making. He shares real-world examples of how this technology is uncovering new patient insights, improving adherence, and reshaping how healthcare organizations design and deliver care.

In this episode, Sudipto Srivastava, Chief Data and Analytics Officer at Montefiore Health System, joins the podcast to discuss building effective AI governance programs and ensuring data safety across the organization. He shares priorities for 2026, including strengthening the revenue cycle and supply chain through data-driven strategies, and highlights key areas for organizational growth as analytics capabilities continue to evolve.