Customer success debunked and rebooted - a live talk about the role of service providers and SIs - with Josh Greenbaum and Bonnie Duncan Tinder

Hyperpersonalization has been recognized as one of the seven defining patterns of AI. Why? Is it deserving? Useful? Buzzword mischief? Time for an enterprise BS detector dissection... Join me and CRM analyst and buzzword detoxifier Thomas Wieberneit as we pick apart hyperpsersonalization in this informal discussion. Where does hyperpersonalization work? Where does it fall short? Is the collateral damage of bad personalization worth the risk? As usual bring your sharpest insights and a bit of snark as well, we're going to need it. By the end, we even get around to the problem of music personalization - and Pink Floyd.

For this month's Enterprise Month in Review, Jon and Brian will be joined by a surprise special guest. We'll pick our top stories of the month, and then dig with our guest on the ups and downs of AI as a consideration in software selection, how to avoid the gotchas of software evaluation, how HR vendors are approaching AI, and more. As always, bring your smartest (and snarkiest) questions/comments. Note: if you enjoy these audio productions with unfiltered enterprise content, and no sponsors or commercials, consider leaving a good review so I can beat the algorithm...

On the final day of Sage Transform 2024, Jon Reed caught up with old school, returning podcast guest Joni Girardi of DataSelf. Girardi explained why self-service BI has fallen short for business and finance users in the midmarket. Jon gets Joni's take on what Sage Transform's AI announcements mean for customers when it comes to analytics, and the guys take on the impact of AI on analytics from a number of angles, until their room time expires and the podcast wraps.

Join Jon Reed, Brian Sommer and special guest Molly Sands, who heads up Atlassian's Team Anywhere, to hit the highs and lows of the enterprise year so far - with special attention to the impact of Return to Office mandates, and what companies should do differently. As always, bring your smartest and snarkiest commentary to share. Note: the link to Atlassian's Lessons Learned: 1,000 days of distributed at Atlassian can be found at: https://www.atlassian.com/blog/distributed-work/distributed-work-report

Join Josh Greenbaum, ASUG CEO Geoff Scott and Jon Reed for their latest attempt to get to the bottom of SAP's innovation and AI strategy. But unlike their last contentious debate, this one is more of a back-and-forth on the impact of enterprise AI, what SAP's AI strategy means for customers - and how customers should respond. The main SAP news stories since the last podcast are also touched on, as well as another potent question: is RISE with SAP evolving into the transformation as a service tagline it has always been billed as? Is "cALM" (cloud ALM) an SAP buzzword to take seriously - especially when paired with Signavio and Lean IX? If so, why? Let's hash it out - and discuss how customers should respond.

After a hectic week in Vegas, Jon asked returning champ Josh Greenbaum back onto the show to review impressions and takeaways from their time digging into Acumatica with customers, partners, and execs. Josh hadn't been to this show in a few years, so it was a good time to chart Acumatica's progress - and the work still ahead. Acumatica is one of the most differentiated cloud ERP vendors, and most interesting enterprise vendors period. But in the AI/data platform era, all vendors face new challenges. Where does Acumatica land? We discuss.

Time for another "blogs that matter" special edition. Bring your smartest/snarkiest questions as we dig into Josh's recent post, the five horsemen of the business apocalypse. Those of you with AI fatigue will especially enjoy this one, as it turns out there are other pressing business problems to talk about in 2024. Note: if you enjoy unfiltered podcasts without sponsors or a business model, consider giving a lovely review and help me beat the algo. Josh's post: to reference his post, see: https://eaconsult.com/the-five-horsemen-of-the-business-apocalypse-a-quick-guide-to-the-real-issues-that-should-be-keeping-every-ceo-awake-at-night/

Bring your snarkiest snark, enterprise wit, and burning questions for one more enterprise month in review for 2023. Join Jon Reed, Brian "Brain" Sommer and special guest Meg Bear for our picks of enterprise highs and lows. Note: if you believe in the mission of this show: free/uncensored independent enterprise content with no commercial model, then consider giving me a good rating and review. It's the best way to keep the show momentum going. I know it's tedious but help us beat the algorithm... Also, you can see the slides we refer to via the video show replay at youtube.com/jonathanwreed.

Sometimes, discussions go off the rails - in the best way possible. Earlier this fall, independent analyst Josh Greenbaum and ASUG CEO Geoff Scott joined Jon Reed to try to make sense of shift's in SAP's innovation/AI strategy - and the messaging around it. In this in-depth return, things get a bit heated.  We start off with a catch up from the last talk - and what we learned from events such as ASUG Tech Connect about SAP customer priorities - as SAP tech leaders contend with S/4HANA deadlines, AI confusion/opportunities, economic headwinds and more.  The conversation shifts to a discussion of the future of SAP tech events, particularly in North America. Should/will SAP TechEd return to Vegas? Where does ASUG Tech Connect fit in? How will SAP tech pros upskill for AI, BTP etc?  The final phase of the conversation, on SAP's innovation strategy, goes off the rails as Jon and Geoff take very different positions, and Josh finds himself in an unexpected role as mediator of sorts, and calmest voice in the room. Final note: the goal here was to surface a conversation that matters to SAP and its customers. All three of us agree that customers should own/claim their own innovation agenda - the questions center around how SAP should fit into that. No, we didn't resolve anything here, but did we find some common ground? We hope this debate gives customers motivation to press forward on their innovation strategy - and to engage in dialogue with SAP and user groups, be it ASUG or in other regions. Podcast timeline summary:  2:00 - ASUG Tech Connect and customer priorities, including AI and clean core 30:00 - The future of SAP tech events 45:00 - The SAP innovation debate II Prior September podcast discussion: https://jonerp.podbean.com/e/the-sap-innovation-debate-hashing-out-sap-s-rise-and-ai-plans-with-greenbaum-and-scott/

On the last day of the first ASUG Tech Connect in New Orleans, Jon sat down with Josh Greenbaum to make sense of what just happened. What was on the agenda of the SAP tech leaders present? Was the show a success? If so - why? How did the interest in AI compare to the interest in S/4HANA? We discuss our own session with customers, what we learned in our pursuits - including Greenbaum's six week SAP show tour. Jon brings up the issue of the clean core, and Greenbaum shares why our talk with Juergen Mueller wound up in discussing new possibilities for RISE - as a process evaluation and landscape management solution. Would that fly? Greenbaum connects the Signavio and Cloud ALM dots, and we head out.