Customer Experience and Digital Transformation

Join this conversation with Mike Capone, CEO of Qlik, exploring the importance of the AI value chain and data value chain in building successful AI strategies.Key Takeaways:🔷The AI Value Chain: Understand the end-to-end process of capturing, curating, and analyzing data to drive robust AI outcomes.🔷Data as the Foundation: Discover why high-quality, well-curated data is the cornerstone of effective AI.🔷Strategic Decision-Making: Learn how AI and data analytics can empower strategic decision-making within your organization.🔷Responsible AI: Explore the ethical considerations and governance structures necessary for responsible AI implementation.🔷Qlik's Role: Explore how Qlik's end-to-end solutions support data strategies and AI value chains.#AI #ArtificialIntelligence #Data #DataStrategy #AIValueChain #DataValueChain #CXOTalk #Qlik #BusinessStrategy #DecisionMaking #dataquality #datagovernance ====📢 Stay Connected:🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-data-value-chain-key-to-successful-ai🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk

Watch an insightful discussion on responsible technology and ethical AI with Paul Daugherty, the Chief Technology & Innovation Officer at Accenture. Discover how Accenture, a global powerhouse with over 730,000 employees, is driving value and business impact through technology while setting the strategy for responsible AI. Learn about the intentional actions needed to design, deploy, and use AI ethically, and how Accenture is bridging the responsible AI gap. Don't miss this deep dive into the future of technology and its human impact.#ResponsibleAI #EthicalTechnology #Innovation #Accenture #AI #ArtificialIntelligence #TechnologyStrategy #BusinessImpact #CXOTalk #PaulDaugherty #TechEthics #AICompliance #TrustInTech #HumanPlusMachine #RadicallyHuman #GenerativeAI #TechLeadership #InnovationEqualsInclusion*Stay Connected:*🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/what-are-ethical-ai-and-responsible-technology-a-conversation-with-accenture🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk

🔍 Discover how health, data, and AI converge with Dr. John Halamka, a leading figure in healthcare IT. Learn about the Mayo Clinic Platform's mission to accelerate innovation and the ethical curation of global health data. Dive into the challenges of AI model validation and the importance of privacy and trust in healthcare data management.🔐 Key Topics:- Federated data models- AI's impact on healthcare workflows- Regulatory and privacy considerations- The future of AI in clinical practice🤖 AI and Healthcare:- Predictive vs. Generative AI- The role of AI as a decision support tool- Addressing bias and ensuring equitable access to care🌟 Dr. Halamka's Vision:- Touching 4 billion lives through global health transformation- Leveraging philanthropy for algorithm deployment in low-income countries🐾 Unity Farm Sanctuary:- A compassionate initiative by Dr. Halamka and his wife- Providing sanctuary for abused and neglected animals- Emphasizing community engagement and education📢 Stay Connected:🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/data-ai-and-patient-outcomes-inside-the-mayo-clinic-platform🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk#HealthcareInnovation #DataEthics #ArtificialIntelligence #MayoClinicPlatform #DigitalHealth #PatientCare #AIinHealthcare #HealthTech #MedicalData #UnityFarmSanctuary #CXOTalk

Join host Michael Krigsman and prominent guests David Bray and Anthony Scriffignano for an insightful CXOTalk discussion on navigating the complex landscape of AI ethics and governance. As AI rapidly advances and becomes more influential in our daily lives, it's crucial to ensure these powerful technologies are developed and used in a trustworthy, responsible manner.*Key topics include:*🔴 The Importance of Trustworthy AI🔴 Challenges in AI Governance🔴 Frameworks for Ethical AI🔴 Societal Impacts of AI🔴 Recommendations for Navigating AI EthicsDon't miss this thought-provoking discussion with two leading experts on the cutting edge of AI ethics and governance. Gain valuable insights on how to navigate the risks and opportunities of our AI-driven future.🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/how-to-lead-practical-ethical-and-trustworthy-ai🔷 *Join our community:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!#AI #AIEthics #TrustworthyAI #ResponsibleAI #AIGovernance #FutureofWork #CXOTalk

In this episode of CXOTalk, Michael Krigsman speaks with Rob O'Brien, Head of International Technology at ITV Studios, about the digital transformation of television production. The conversation covers:➡️How ITV is adapting to the rise of streaming services like Netflix and Disney+➡️Enabling creatives with innovative technology to make the best TV shows➡️Managing complex workflows and processes across 400-500 productions per day➡️Using Zoho Creator and Zoho Analytics to centralize production data and enable quick decision-making➡️The importance of low-code development for rapidly building and adapting applications➡️Change management best practices for implementing new technologies➡️Exploring AI and machine learning to create efficiencies in production workflowsO'Brien shares insights on twinning technology with the needs of creatives, gaining leadership buy-in for transformation initiatives, and establishing governance for low-code platforms. He also discusses ITV's multi-cloud strategy and their "watching brief" on generative AI in television production.The key lessons shared include starting with the "why" behind transformation projects and ensuring sustained leadership support. O'Brien and Krigsman also explore the compliance, data privacy, and security aspects of implementing a global low-code solution.This in-depth case study provides valuable learnings for business and technology leaders undertaking digital transformation initiatives. The interview was conducted at Zoho Day 2024 in McAllen, Texas.🔗 Stay Connected:🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/advice-on-digital-transformation-from-itv-studios-and-zoho🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!#DigitalTransformation #LowCodeDevelopment #ChangeManagement #zohocreator #cxotalk

CXOTalk host, Michael Krigsman, talks with Juliette Powell, author and AI expert, to dissect the complexities of ethical AI in our rapidly evolving digital landscape. As AI becomes increasingly embedded in our lives, the conversation around its ethical use has never been more critical. Juliette Powell brings her extensive knowledge to the table, discussing the seven foundational principles outlined in her book, "The A.I. Dilemma."Key Takeaways from the Episode:-- Intentionality in AI Development: Juliette Powell stresses the importance of intentional risk assessment in AI, urging businesses to consider the human impact and integrate these assessments into their organizational strategies.-- Responsible Technology vs. Ethical AI: Powell challenges the vague concept of "ethical AI," advocating for responsible technology that accounts for global impacts and the billions of people coming online.-- Risk-Benefit Analysis in AI Deployment: Through the lens of OpenAI's ChatGPT and Google's Bard, Powell discusses the varying risk calculations by corporations and their significant implications for trust and market perception.What You'll Learn:-- The disconnect between AI risk assessments and broader organizational risk management strategies.-- The need for a tangible approach to responsible technology that considers inclusivity and global responsibility.-- How corporate risk calculations affect market trust and the perception of AI technologies.Why Watch?-- Gain insights into the ethical considerations and challenges in AI development.-- Understand the importance of responsible innovation for long-term societal benefits.-- Learn strategic approaches to AI deployment within legal and ethical boundaries.Join us for this enlightening conversation that navigates the ethical dilemmas of AI and offers guidance for senior executives and technology enthusiasts. Don't forget to subscribe to CXOTalk for more discussions with leading thinkers in business and technology.🔗 Stay Connected:🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/building-ethical-ai-the-7-principles-of-responsible-technology-with-juliette-powell🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!#ethicalai #ResponsibleTechnology #CXOTalk

Join CXOTalk episode 824 for a compelling look at the critical role of supply chain management in today's business landscape. We bring together Ted Stank from the Supply Chain Institute and Bill Simon, former CEO of Walmart U.S., to share their expertise in areas such as the strategic role of supply chains in business, balancing efficiency and resilience, and the impact of consumer behavior on supply chain planning. Watch this masterclass on modern supply chain strategies!🔗 Stay Connected:🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/navigating-the-future-of-supply-chain-management🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!#cxotalk #supplychain #scm#SupplyChainInnovation#ResilientSupplyChains#SustainableSourcing#SupplyChainManagement

In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation. GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.Wolsey shares valuable insights into how GardaWorld:🔷 Makes customer experience the focal point of all operational improvements and digital transformation efforts🔷 Ensures consistency through extensive training and clear communication of their customer-centric vision🔷 Leverages Zoho's integrated suite of 25+ applications to streamline processes, unify data, and empower employees with a 360-degree customer view🔷 Scaled their recurring revenue customer base from 2,500 to 30,000 using Zoho Subscriptions🔷 Achieves agility and scalability with Zoho's ease of configuration and ability to make changes without relying on external consultantsThroughout the discussion, Wolsey emphasizes the importance of continuously evaluating whether you are truly providing the value and experience customers expect, using direct customer feedback as a guide. He also highlights the benefits GardaWorld has realized from their digital transformation with Zoho, including:🔷 Streamlined processes that reduce data entry and free up staff time to focus on customers🔷 Self-service portals that allow customers to access statements and update billing information, reducing inbound requests🔷 Consistent, informed customer interactions enabled by a unified view of all touchpoints in one placeThis episode offers valuable lessons for any organization looking to drive customer-centric transformation and achieve operational excellence at scale. Discover how aligning people, processes, and technology around a clear customer experience vision can be a game-changer for your business.🔗 Stay Connected:🔷 *Read the transcript and key takeaways:* 🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!#CustomerExperience #OperationalExcellence #DigitalTransformation #Zoho #GardaWorld #cxotalk

In this episode of CXOTalk, Michael Krigsman speaks with Anand Oswal from Palo Alto Networks to explore the critical issue of securing unmanaged devices by using enterprise browsers. Oswal highlights the alarming statistic that over 50% of devices accessing corporate data are unmanaged, contributing to 90% of successful malware attacks. He emphasizes the need for robust security measures that can consistently protect both managed and unmanaged devices without compromising user experience. The discussion examines the role of enterprise browsers as a solution, with Gartner predicting their significant adoption by 2030 for secure application access on unmanaged devices.The conversation further examines the risks associated with unmanaged devices and the strategies organizations can employ to mitigate these threats. Oswal outlines a three-step approach involving Secure Access Service Edge (SASE), securing the browser workspace, and implementing data loss prevention controls. He also discusses Palo Alto Networks' acquisition of Talon, to enhance their security offerings with a secure enterprise browser. The integration of Talon's technology with Palo Alto's Prisma SASE architecture aims to provide a seamless and secure browsing experience, extending protection to the growing number of contractors and remote workers using personal devices for corporate tasks. The episode concludes with Oswal stressing the importance of education in understanding the risks of unmanaged devices and the necessity of a holistic security approach that encompasses all devices within an organization.🔗 Stay Connected:🔷 *Read the transcript and key takeaways:* https://www.cxotalk.com/episode/how-to-secure-unmanaged-devices-with-palo-alto-networks🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!

Key takeaways from CXOTalk episode 823 featuring Clara Shih, CEO of Salesforce AI:**AI Adoption Requires a Strategic Approach:** While AI shows immense potential, companies cannot approach it haphazardly. Successful implementation requires starting with well-defined use cases, ensuring data quality, prioritizing security and privacy, and approaching it with a mindset of responsible use.**AI Transforms Customer Experience:** One of the most significant and immediate applications of AI is in revolutionizing customer service, marketing, and sales. Businesses can expect AI-powered tools to deliver personalized experiences, intelligent support, and targeted campaigns with greater efficiency.**The Future of AI Depends on Collaboration and Ethics:** AI's long-term success and positive impact depend heavily on collaboration between governments and businesses. Regulations, guidelines, and continuous education around the ethical and responsible use of AI are crucial to ensuring that AI is a force for good that benefits society as a whole.🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/practical-ai-for-the-enterprise-lessons-from-salesforce-customers🔷 *Subscribe:* newsletter.cxotalk.com🔷 *LinkedIn:* www.linkedin.com/company/cxotalk🔷 *Twitter:* twitter.com/cxotalk💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!