Dorm Room Tycoon (DRT) podcast

How to Make Product Decisions with Des Traynor, Intercom

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In this interview, Des Traynor reveals Intercom’s product strategy and the central role vision formation plays within his company. We discuss prioritisation and the value of saying no to new features. We conclude with a review of the jobs to be done framework and some disruptive technologies that could affect Intercom’s future.

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