20. Psychological Safety Starts With Your Leadership Team

There are plenty of organizations that say they want to be “customer-focused”—but in practice? It’s easy to fall back on leader-driven opinions and assumptions about what customers really want. That’s especially true in big companies with entrenched processes and hierarchies that prioritize internal agendas. In those environments, staying aligned with customer needs can be an uphill battle—and organizations instead get stuck building solutions based on what leaders think customers should want, rather than what they need, leaving exciting opportunities on the cutting room floor. In this episode, Rodney and Sam dig into what it actually takes to adopt a product mindset. From navigating a “hammer looking for nails” ethos to designing flexible solutions that adapt to actual user behavior, they unpack how to bring customer-centricity into daily practice—and what to do when you start to veer off course. -------------------------------- Want future of work insights and experiments you can try delivered to your inbox? Sign up here. Follow us on your favorite platforms for more org design nerdery: LinkedIn Instagram -------------------------------- Mentioned references: Depthfinding psych safety ep: AWWTR Ep. 20 experimentation ep: BNW Ep. 62 founder mode ep: AWWTR Ep. 22 Josh Bersin ep: The Future of HR Ep. 12 with Josh Bersin revealed preference

If you’ve been on LinkedIn this past month, you’ve likely seen at least one post (or more than you’d care to) about “founder mode.” Presented as a counter to “manager mode” (meant to represent highly bureaucratic leadership rife with micromanaging and delegation), “founder mode” is all about championing the pioneering, hands-on behaviors of startup founders scaled to organizations of any size. And sure, when these are the only choices, anything that’s not “manager mode” sounds like a good option. But show us a binary, and we’ll respond by asking tough questions. This week Rodney and Sam dig into how “founder mode” actually shows up in practice, whether it causes more organizational harm than good, and what it means when real leadership seems to be left out of the discussion entirely. -------------------------------- Want future of work insights and experiments you can try delivered to your inbox? Sign up here. Follow us on your favorite platforms for more org design nerdery: LinkedIn Instagram -------------------------------- Mentioned references: Diane from Cheers Founder Mode, article by Paul Graham either/or thinking Kim Scott's op-ed about founder mode "people positivity episode": AWWTR Ep. 21 "strategy episode": AWWTR Ep. 2 "futures thinking" BNW Ep. 34 with Kevin Kelly Depthfinding John Cutler Ashby's Law of Requisite Variety Andon cord

Over the last nine years, The Ready has seen firsthand how organizations designed to be people positive (a.k.a. a foundational belief that people are eager to contribute and capable of change) outperform those that aren’t. Turns out when you treat people like adults, it boosts your team’s motivation, adaptability, and contribution. The only catch? Unlearning nearly everything traditional leadership and management science has taught us for decades. Once beliefs like “People are lazy,” “People can’t be trusted,” and “People will actively abuse any flexibility they get” get baked into an organization’s culture, it’s tremendously hard to change. But not impossible. In this episode, Rodney and Sam get candid about the fears that come with letting go of control, offer real-world examples to help skeptical leaders flip the script on trust, and explore how people positive principles can lead to long-term benefits. -------------------------------- Want future of work insights and experiments you can try delivered to your inbox? Sign up here. Follow us on your favorite platforms for more org design nerdery: LinkedIn Instagram -------------------------------- Mentioned references: "the tower" Theory Y vs Theory X "Dan Pink stuff" mastery: BNW Ep. 63 "psychological safety episode": AWWTR Ep. 20 "nature vs nurture" "complexity conscious" "discretionary spending discussion": AWWTR Ep. 16, question 3 negativity bias

Psychological safety is a buzzy topic every company claims to want—but only a handful actually achieve. Sometimes, it’s misunderstood as being about “niceness” or “politeness”, but real psychological safety is deeper and more complex than that. It’s an ecosystem of behaviors that add up over time to impact how your team shows up day after day. Unfortunately, this misconception has a stranglehold on most leadership teams as well, who spend more time talking the talk than walking the walk. We’ve seen and worked with many executive teams over the years where people didn’t feel comfortable speaking up, challenging ideas, admitting mistakes, or sharing concerns without fearing retribution or embarrassment. When that’s happening inside the team responsible for some of a business’s biggest decisions, there are big consequences. In today’s episode, Rodney and Sam break down why leadership teams often feel the most psychologically unsafe, how to move the needle on developing trust, and why a ropes course can’t solve a team or organization’s culture problems. (Producer’s note: Ok, so we're zero for two this week with Sam's mic going rogue after Rodney's mishap last episode. Taylor's been working some major magic lately. Hopefully third time's the charm with episode 21 🤞) -------------------------------- Want future of work insights and experiments you can try delivered to your inbox? Sign up here. Follow us on your favorite platforms for more org design nerdery: LinkedIn Instagram -------------------------------- Mentioned references: What Google Learned From Its Quest to Build the Perfect Team (NYT, 2016) ”emperor has no clothes” ”leaders as org designers episode”: AWWTR Ep. 13 ”hard vs soft power” team charter working agreements ”mundane episode”: AWWTR Ep. 19

While exploring bad meetings a few episodes ago, Rodney and Sam hit on something that doesn’t often get a lot of air time: the power of good habits and the discipline to care about the small things. Because when we’re trying to change companies on an atomic level, it can feel like small potatoes to focus on check-in rounds, or writing Slack messages, or how we compose to-do lists. But you can’t run toward the future of work at full speed when your shoes aren’t properly tied. Here’s what we know: High-performing teams—from ice hockey to symphony orchestras—all prioritize the fundamentals. So why don’t we do that in the workplace? In this episode of At Work With The Ready, Rodney Evans and Sam Spurlin dig into why building strong work habits are more important than you might think and the mundane but fundamental practices they start with. (Producer’s note: We had a tech mishap during recording, so this week’s episode might sound a little different. We blame Rodney’s lake house ghost (more on that in the SXSW episode). We’ll be back to our usual sound next episode.) -------------------------------- Interesting in hearing more about the zones of the ocean? We've got stuff coming soon! Sign up here for first access: https://theready.ck.page/newvision Want future of work insights and experiments you can try delivered to your inbox? Sign up here. Follow us on your favorite platforms for more org design nerdery: LinkedIn Instagram -------------------------------- Mentioned references: "op rhythm": BNW EP. 118 "all work is now meetings": White-Collar Work Is Just Meetings Now, from The Atlantic, 2024 John Madden (the hockey one) John Madden (the football one) John Wooden, UCLA basketball coach Atomic Habits, book by James Clear Sunsama 80/20 rule "5:1 praise to criticism": The Ideal Praise-to-Criticism Ratio, HBR, 2013 action meeting: BNW Ep. 80 with Sam Spurlin retrospective meeting: BNW Ep. 10 with Jordan Husney check-in rounds "don't say hey website": https://nohello.net/en/ inspired by https://www.nohello.com/ "Amazon memo meeting" "silent meeting"

No burying the lede this week: Employee engagement surveys are broken. We expect them to tell us everything about a workplace’s culture—but they often miss the mark, capturing just a sliver of what's going on and usually only symptoms instead of underlying causes. As leaders try to make sense of the data, there’s frequently a lot of smoke chasing, but nobody can tell where the fire is, or if there’s one at all. Add to that employee distrust around anonymity, spun-up initiatives to make changes that never go anywhere, and the fact that most surveys don’t even ask the right questions, and it’s no wonder everyone, from the C-suite to the frontline worker, suspects these surveys do more harm than good. In this episode, Rodney and Sam explore what “engagement” actually means, what organizations should be measuring instead and why, and how to truly understand the health of your organization. -------------------------------- Interesting in hearing more about the zones of the ocean? We've got stuff coming soon! Sign up here for first access: https://theready.ck.page/newvision Want future of work insights and experiments you can try delivered to your inbox? Sign up here. Follow us on your favorite platforms for more org design nerdery: LinkedIn Instagram ------------------------------- Mentioned references: RACI episode: AWWTR Ep. 10 performance management episode: BNW Ep. 56 The Ready's OS Canvas "complication" vs "complexity" "state" vs "trait" Marcus Buckingham

We talk a lot about the importance of emergence—of being more comfortable with being uncomfortable. However, it’s hard to practice what you preach… especially for a podcast with a tight schedule. Normally, when one of two hosts is out of commission, you don’t record. But when this recently happened to us, we asked “How might we?” and took a big ol’ step into the unknown. We’re glad we did, because this week’s guest is Dr. Jason Fox, a self-proclaimed wizard-philosopher, best-selling author, and senior leadership advisor to Fortune 500 companies around the world. In classic wizard-philosopher fashion, he and Sam throw out the script for a far-reaching conversation about the importance of rituals, the roles we play when we’re at work, and how embracing uncertainty is where the magic truly happens. Learn more about Jason: On his website On LinkedIn Read How to Lead A Quest or The Game Changer Follow us on LinkedIn and Instagram for more org design nerdery! Got an idea for future episodes or a thorny workplace question you need answered? Shoot us a message to [email protected]. Mentioned references: Game Frame, book by Aaron Dignan Brave New Work, book by Aaron Dignan James Carse, author of Finite and Infinite Games Rodney's "I am CEO vs I hold the role of CEO": AWWTR Ep. 14 Lands of Lorecraft, series of articles by Venkatesh Rao Jevons Paradox "rivalrous dynamics" "multipolar traps" "operating rhythm": BNW Ep. 118 Creativity, Inc., book by Ed Catmull and Amy Wallace basilisk "GTD": BNW Ep. 39 with David Allen John Keats and "negative capability" Antifragile, book by Nassim Taleb "Metacrisis" The Ministry for the Future, book by Kim Stanley Robinson Children of Time, series by Adrian Tchaikovsky The Expanse, series by James S.A. Corey The Culture, series by Iain M. Banks

It’s mailbag time! We’ve been diving into specific problem areas every episode—and turns out if you go deep, your audience will go even deeper. Listeners, the questions you send us are getting hard! The ones that feel extra complex and extra tangly? We take those to the airwaves to unravel them live and share our knowledge back with you. On today’s episode, Rodney and Sam tackle another batch of our audience’s thorniest questions. Questions tackled: How to combat business speak in the workplace? How do we use new ways of working and psych safety in an arena that relies on older practices as part of its identity? What are your thoughts on how to divide up total compensation for employees? How much is salary vs health care vs perks? Is there a size threshold to organizations? What do companies do that have gotten too large and it’s hurting their operations? What are the trends around new ways of working, and what motivates organizations to engage with The Ready? How can orgs unlock real collaboration, not just sharing information? Follow us on LinkedIn and Instagram for more org design nerdery! Got an idea for future episodes or a thorny workplace question you need answered? Shoot us a message to [email protected]. Mentioned references: Junior Mints Jets Pizza Detroit style pizza Maslow’s hierarchy Span of control "rule of 7" Dunbar’s number W.L. Gore Adaptive strategy ”Hail Mary” pass ”Jamnado”: AWWTR Ep. 7

Planning a corporate workshop or off-site often feels like making a burrito. So many options—and so many opinions on what should go in it. A presentation rodeo on the next quarter’s objectives? Absolutely. Time for a key initiative to get the spotlight in front of the C-suite? Yes, please. Extra scoops of mandatory team-building to strengthen your culture? Why not. Everyone likes fun, right? But when it’s time to actually chow down, it quickly becomes clear you’re dealing with an overstuffed, leaky, $20,000 mess. And everything the workshop was supposed to accomplish? Yeah, that didn’t happen—so you’re back at square one come Monday. In this episode, Rodney Evans and Sam Spurlin explore why our workshop eyes are often bigger than our workshop stomachs; standard off-site practices we need to offload; and how to design new experiences that are actually meaningful and productive. Interested in hearing more about the sunshine, twilight, and midnight zones? We’ve got stuff coming soon! Sign up here to get first access. Follow us on LinkedIn and Instagram for more org design nerdery! Got an idea for future episodes or a thorny workplace question you need answered? Shoot us a message to [email protected]. Mentioned references: spinning top game "Skittles" "meetings episode": AWWTR Ep. 12 "strategy stack": AWWTR Ep. 2 "even/overs": BNW Ep. 44 "essential intent": BNW Ep. 90 with Greg McKeown working agreements: BNW Ep. 103 Topgolf Liberating Structures Ball Point game Brainflakes

It’s an unspoken truth in most knowledge work that summer is a wasted season. From late May to early September, many teams face reduced numbers and it’s nearly impossible to spin up anything new. The director you need approval from? On a cruise. The graphic designer you need for that new marketing campaign? Camping with the kids. When people just aren’t around, it can sometimes be easier to keep the lights on during the vacation relay race and run out the clock until fall. The two most common sense solutions: take vacation yourself or focus on different things when people are away. But actually doing either of those things? Way harder than you’d expect, especially when modern work is tuned to overwhelm mode 24/7/365. In this episode of At Work With The Ready, Rodney Evans and Sam Spurlin talk about why summer is where organizational progress goes to die, and how we can stop spending those months doing business as usual and instead live a hot employee summer. Interested in hearing more about the sunshine, twilight, and midnight zones? We’ve got stuff coming soon! Sign up here to get first access. Follow us on LinkedIn and Instagram for more org design nerdery! Got an idea for future episodes or a thorny workplace question you need answered? Shoot us a message to [email protected]. Mentioned references: "Vacation OS episode": BNW Ep. 142 "async episode": AWWTR Ep. 7 "medieval peasant vacation time": all articles point back to Juliet B. Schor's 1993 "The Overworked American: The Unexpected Decline of Leisure" "workshop episode": will be released Monday, July 22nd! "work as a paycheck discussion": AWWTR Ep. 11