Zoë Routh Leadership Podcast podcast

232 Leadership principles for happy teams with Susie Walford

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Make it meaningful - why real-time recognition is a corporate culture building block

Do good, make a difference and have fun while doing it - that’s Susie Walford’s leadership philosophy and it serves her well as General Manager Federal Self Insurance at EML (Employers Mutual Limited). A veteran of the claims management industry, Susie was thrust into people leadership with little tools or training, using her innate people skills and commitment to her clients to create a corporate culture of shared ownership… and a little bit of silliness. Susie shares her refreshing leadership principles for creating happy, productive teams, silencing the inner critic and seeking out constructive counsel.

Why you should listen: leadership strategies for high performing teams

  • How healthy tensions help create corporate culture
  • Having fun as a leadership mindset
  • Leadership principles for discovering ‘superpowers’

We explore a leadership framework for self-belief:

  • Building a leadership sounding board
  • A leadership strategy for seeking counsel
  • Honing leadership instincts around relationships and trust

👉🏼 Want to share your experience? Ask a question? Share a resource? Jump on our podcast Facebook page here.

Shownotes: www.zoerouth.com/podcast/leadership-principles-susie-walford

About Susie Walford:

Susie Walford is the General Manager Federal Self Insurance at EML (Employers Mutual Limited) managing personal injury claims for Government and private employers. She has been a leader in personal injury claims management, working for large insurers to manage workers compensation and personal injury claims, for 30 years.

Susie’s teams have been consistently recognised as high performing, and as the highest engaged in the organisations she has worked for.  For Susie, next-level customer service and highly engaged teams go hand in hand.

Susie has worked with Zoe as a coach and confidante for over 20 years, and Zoe knows all of her secrets!

Recommendation:

Susie’s taking a break from reading and getting leadership inspiration from the TV show Ted Lasso instead.

***

About our sponsor, Innerplicity:

Innerplicity is an innovative online professional development and leadership training provider with courses and community to support ‘wisdom in the workplace’. There’s so much to choose from, from leading through uncertainty to inner wellness and Innerplicity is offering $100 off its programs to our podcast listeners. Follow the link below to find out more and use code ZOE100 at checkout to claim your discount.

www.innerplicity.com/ref/zoerouth

***

Related episodes on leadership principles:

200 A great leadership mindset begins with meaning and purpose

168 The importance of kindness in leadership with Rory Byrne

135 Craig Dower puts his leadership effectiveness down to focussing on people first

***

About your host,  Canberra leadership expert Zoë Routh:

Zoë Routh is one of Australia’s leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical.

Zoë is the author of four books: Composure - How centered leaders make the biggest impact,  Moments - Leadership when it matters most, Loyalty - Stop unwanted staff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. People Stuff was awarded Book of the Year 2020 by the Smart WFM Australian Business Book Awards.

Zoë is also the producer of The Zoë Routh Leadership Podcast.

www.zoerouth.com

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    36:57

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    231 How to scale without losing curiosity in your corporate culture with Tim Jackson

    42:30

      People are complex, but the people stuff doesn’t have to be Being an entrepreneur calls for a different leadership perspective - one where you can pull back and cede a little control in the name of strategy. This is something Tim Jackson has learned to do as he scales his tech business in challenging pandemic conditions. From hiring for culture fit to offering employees multiple ways to connect, Tim shares his insights into growing a corporate culture where collaboration and curiosity ensure there’s no room for complacency. Why you should listen: leadership principles for getting the best out of people Listening with empathy is a key leadership skill Team development starts with identifying strengths  The leadership journey is different for everyone We explore leadership strategies for harmonious hybrid working A leadership perspective on what makes people tick Creating a corporate culture that both empowers and supports Open communication as a leadership priority 👉🏼 Want to share your experience? Ask a question? Share a resource? Jump on our podcast Facebook page here. Shownotes: www.zoerouth.com/podcast/corporate-culture-tim-jackson About Tim Jackson:   Tim Jackson brings a passion for technology and a background that spans 20 years in leadership across ICT and general management within the education, telecommunications, construction and building services sectors. In 2016, he founded Access4 which in the past five years has set a new industry standard servicing channel partners in the wholesale provisioning of hosted Voice, Unified Communications, associated networks, equipment and support services.  Tim is responsible for the strategic development and success of the company and works closely with the company’s executive and senior leadership teams to execute on its operational outcomes, deliver service excellence and drive innovation across the business. Prior to establishing Access4, Tim worked at Asian Pacific Group for more than eight years in several roles, including as General Manager – Commercial Operations and General Manager IT.  During this time, he held direct responsibility for the telecommunications, car parking, facilities management, group IT and client services and also was also responsible for developing and implementing strategies that allowed the organisation to increase revenue and exposure both within the Group’s projects and the wider business market.  Tim started his IT career in the education sector as a Network Administrator and climbed to IT Management roles across a number of government and private educational facilities. About our sponsor, Innerplicity: Innerplicity is an innovative online professional development and leadership training provider with courses and community to support ‘wisdom in the workplace’. There’s so much to choose from, from leading through uncertainty to inner wellness and Innerplicity is offering $100 off its programs to our podcast listeners. Follow the link below to find out more and use code ZOE100 at checkout to claim your discount. www.innerplicity.com/ref/zoerouth *** Related episodes on corporate culture: 206 Corporate culture secrets with author Rebecca Friese 198 Corporate Culture: how to do it with Aoife O’Brien 182 Change toxic culture with CEO Peter Tsokas City of Unley *** About your host,  Canberra leadership expert Zoë Routh:   Zoë Routh is one of Australia’s leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical. Zoë is the author of four books: Composure - How centered leaders make the biggest impact,  Moments - Leadership when it matters most, Loyalty - Stop unwanted staff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. People Stuff was awarded Book of the Year 2020 by the Smart WFM Australian Business Book Awards. Zoë is also the producer of The Zoë Routh Leadership Podcast. www.zoerouth.com

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