Episode 01: Start your Intelligent Journey with SAP AI Business Services

​ In our last podcast series we would like to wish you farewell by finally showing you how you can transform your business using SAP AI Business Services. Tune in and learn how all the services which are part of the SAP AI Business Services portfolio can support your company in gaining competitive advantage by building and extending SAP software solutions which are creating significant business value for your customers.

​It is of vital interest to all of us that AI systems are designed to maximize human potential and protect humankind’s best interests. But how? In this episode we are chatting with Sebastian Wieczorek about AI Ethics at SAP and the impact of modern technologies on society. We give an introduction to the topic of AI Ethics, discuss why ethical considerations when developing AI-based technologies are of utmost importance and what we at SAP are doing to ensure appropriate applications of AI for people.

Businesses these days still struggle with huge volumes of paper-based documents, e-mails and other forms of unstructured documents causing them huge document processing costs. Automating your Document Information Extraction can be the solution. By applying machine learning the SAP AI Business Service "Document Information Extraction" automates the management and processing of large amounts of business documents. It helps extract relevant information from unstructured PDF documents, and matches documents to an enrichment data record based on the document’s extracted information. In this episode Dr. Tomasz Janasz will give you an introduction to the solution and show you how to process more documents efficiently with less errors and difficulties.

​Many businesses are struggling to gain control over the vast amount of data that is circulating in their company. Ressources are being wasted due to inconsistent information, inaccurate and incomplete master data, as well as lenghty processes to match classes and categories to existing information. If your business is also impacted by master data quality issues, tune in and learn how the SAP AI Business Service "Data Attribute Recommendation" can automate your Master Data Management tasks 24/7, making more efficient and higher-quality data management a reality. Join us and kick-start your Master Data Management journey.

​Manual invoice processing is extremely time-consuming and error-prone, requiring at least 15 steps before the final posting is done and the invoice can be paid. Moreover invoices often arrive without a Purchase Order Reference, which means that employees spend a lot of time to find matching G/L-Accounts or Cost Centers. The SAP AI Business Servicve "Invoice Object Recommendation" can support the service agent in the accounts payable department through the prediction of correct account and cost center assignments. By predicting the right values through the usage of machine learning technologies the solution simplifies the internal process, increases productivity as well as the quality of invoice processing. Join us and Daniel Kwak on a journey into the world of accounts payable automation.

​In an era of “digital first”, still a large fraction of the processed documents exist in printed format. A train ticket, a signed contract, an invoice coming with shipped goods… To cut down on manual handling and automatically processing such documents, the first step is often Optical Character Recognition – the process to extract text from printed pages. Though many technologies to solve this problem have been proposed over decades, they are often unsatisfying in accuracy and runtime. In this podcast we discuss Chargrid-OCR, a solution developed by SAP AI Business Services based on cutting-edge deep learning technology. Thanks to recent advances in algorithms and making use of the most recent hardware, Chargrid-OCR allows to boost accuracy and efficiency of automatic information extraction.

​Businesses still navigate huge amounts of labour-intensive, manual and error prone activities and struggle to implement automation successfully and in the right processes. A huge number of manual tasks can be especially found in customer service centers and wherever large amounts of documents, such as vendor inquiries, invoices or customer service requests roll in. Wouldn't it be wonderful if new technological advances such as Artificial Intelligence and machine learning powered technologies could make a full automation of these lengthy manual tasks possible? The SAP AI Business Service “Business Entity Recognition” is a powerful machine learning technology to detect, highlight and identify any given type of named entity in unstructured text. Tune in and learn how by doing so the service helps to significantly improve productivity and performance of your workforce while reducing costs and the chances of human error.

​Many companies today still struggle with low process efficiency across organizations due to extensive paper and document-based communication. Bursting e-mail folders and large numbers of business documents that need to be processed consume valubale time of your employees that could otherwise be invested in more strategic business tasks. But what if through the usage of artificial intelligence, automatic and customer-specific document classification for documents was possible? The SAP AI Business Service "Document Classification" enables companies, that manage large numbers of business documents, to automatically and easily classify documents based on customer-specific classification schemas. Join us and learn how not only newly incoming emails will be classified in classes and types, so you never miss a payment reminder again, but also why already messy folders don't have to be written off immediatly.

​Are your employees also drowning under the amount of service requests they are receiving every single day? At the same time you want to provide your customers with the best possible service to increase customer retention and ensure a happy and loyal customer base? Top-notch Customer Service has become a competitive advantage because it retains customers and cultivates loyal following. SAP AI Business Services "Service Ticket Intelligence" can support you to achieve just that. Tune in, get started, and answer service requests more quickly, more accurately, and never forget a single customer request anymore.

​In the first episode of this podcast series Nadine Hoffmann explains how SAP AI Business Services ensure that artificial intelligence can be easily consumed across the entire business, by providing strategic services and applications that automate and optimize corporate processes and enrich the customer experience across the intelligent suite.